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After Purchase

Product Care
Every piece of Satomi Kawakita Jewelry is thoughtfully designed and delicately handcrafted. Follow these simple guidelines to ensure your jewelry will always stay beautiful.

Apply all beauty products, such as perfume, hairspray or deodorant, before putting on your jewelry.  Jewelry should be removed prior to swimming or doing household chores which involve the use of abrasive cleaners or chemicals.

Silver:  Wipe your jewelry gently with a soft cloth after you have worn it.  Storing silver jewelry in a Ziploc bag limits the tarnishing process.  If you would like to restore your jewelry’s lustrous finish, a soft brush (such as a toothbrush) and a mild detergent will easily and swiftly remove any signs of tarnish. Then rinse the piece and set it on a paper towel to dry. You can also use a silver polishing cloth, which is available from most jewelers. Silver dipping solutions are also helpful for detailed pieces.  Please avoid wearing your jewelry in natural hot springs, as silver tarnishes a great deal when exposed to salty air and products containing sulfur.  (For Oxidized Silver: Excessive cleaning may remove its finish.  Please avoid ultrasonic cleaning or any form of liquid cleaning.)

Gold and Platinum:  Wipe your jewelry gently with a soft cloth after you have worn it and store it in a cool, dry place.  We recommend a professional ultrasonic cleaning service at your local jeweler for a much deeper cleaning.  (For Black Rhodium Gold:  Please avoid ultrasonic cleaning or any form of liquid cleaning solution.)

Diamonds and Other Gemstones: Wipe your jewelry gently with a soft cloth after you have worn it.  Do not store your diamond jewelry next to other jewelry pieces as this may lead to unsightly scratches. We recommend a professional ultrasonic cleaning service at your local jeweler for a much deeper cleaning.  (For Pearls:  Please avoid ultrasonic cleaning or any form of liquid cleaning solution.) Should you require any further assistance, do not hesitate to contact us.

We will be happy to answer any of your queries.

Cleaning and Inspection Service
Satomi Kawakita Jewelry provides Free Cleaning and Inspection services to our customers for engagement/wedding rings with stones. Feel free to make an appointment or contact us whenever you feel your ring is starting to look dull and needs to be cleaned and/or inspected. 

We recommend that rings with stones be inspected every 6 months to a year. Please note that for rings with stones, this service will include an inspection of the stone settings. Stone settings will be tightened, and missing or loose diamonds replaced or reset without cost for up to 2 years post-purchase, as long as they are due to manufacturing defects (as determined by the studio). All repairs on stone settings after 2 years post-purchase will require a fee for labor and/or materials costs.

Repair Service
Satomi Kawakita Jewelry is committed to providing reliable, quality and trustworthy expertise with every purchase of jewelry. We guarantee free repair service for one (1) year from the date of your purchase. This applies only to manufacturing defects, and does not cover damage resulting from normal wear-and-tear, physical abuse, misuse, and negligence.

To request a repair, please contact us before returning the item. Once a repair is authorized, further instructions will be emailed to you. Repair costs and times may vary for damages caused by an accident on the customer’s part. Repair

Ring Resizing
The ring resizing service is available with a fee and a shipping cost, but only for a ring which was purchased directly from Satomi Kawakita Jewelry. If you have purchased a ring through a retailer and require a resizing, please kindly contact us prior to resizing with an outside jeweler, and let us know from which retailer the ring was purchased. 
Please note that the resizing service is dependent on the ring’s design and how big or small it can become. Additionally, some of our rings are not resizable because of their unique design and the materials they are made from. Please contact us for further information with regards to this, as well.

商品取り扱い説明 
Satomi Kawakita Jewelry社の製品は繊細なデザインのものが多く、加重を加えることにより変形が生じる場合がございます。無理な力で引っぱるなどしないよう、お取り扱いには十分ご注意下さい。

ヘアスプレーや香水等のご利用はジュエリー装着前にお済ませ頂き、化学薬品を利用した掃除やスイミング等の際にはジュエリーを外して頂きますようお願い致します 異なる素材の製品取り扱いに関しては以下をお読み頂き、末永くご愛用頂きますようお願い申し上げます 

銀製品:  汗やホコリ、空気に触れる事によって変色を起こします。ご使用後は柔らかい布などで汗、汚れ、水分を軽く拭き取った後、ジップロックや密閉した容器に収納して空気中に長時間放置しないようにしてください。一度変色してしまった銀製品は歯ブラシと歯磨き粉で磨いたり、市販のシルバー磨き液体のものの方が細かい部分にまで浸透するので細かいディテールの商品には液体がお勧めですを使ったりすることで本来の色に近づけることが可能です 元々黒く酸化させている銀製品は、シルバー磨きを使うと黒く酸化している部分の色が薄れてしまいますので液体のシルバー磨きのご使用はお避け下さい。尚、温泉に入っている成分が変色を促すことがありますので温泉での着用はお避け下さい

金/プラチナ製:  銀製品のように空気中に放置する事で変色することは一般的にはありませんが、長く美しく愛用して頂くためご使用後は柔らかい布などで汗、汚れ、水分を軽く拭き取った後、湿気の少ない涼しい場所に収納されることをお勧めします。宝飾店にて超音波洗浄をすることによって指輪の内側の汚れや細かい汚れを落とす為の洗浄をする事が可能ですが、ブラックロディウム黒メッキを使用している製品に関しましては、超音波洗浄機で洗浄する事によってメッキの色が薄れる事がありますので、超音波洗浄やその他液体を使用しての洗浄はお避け下さい

ダイヤモンドや石の入った製: 汗や汚れによって、本来持つ石の輝きが損なわれる事がありますので、汚れた場合は柔らかい布でやさしく拭いて磨いてください 色のついた石やパールはダイヤモンドより繊細で柔らかく傷つきやすいので、ご着用の際には強い衝撃を与えないようご注意頂き、超音波洗浄はお避け下さい。 ダイヤモンドがセットされたジュエリーは他の製品と一緒に収納されると他の商品に傷がつく事がございますので分けて収納されることをお勧め致します

その他にご質問がございましたらお問い合わせ下さい。